Cisco Prime Collaboration Assurance Serviceability, 12.1

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• Cisco Prime Collaboration Assurance Serviceability
  • Getting Started with Cisco Prime Collaboration Assurance Serviceability
  • Maintenance
  • Root Access
  • System History
  • System Parameters
  • Show System Information
  • Reset Password
  • DMA
  • Reboot
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  Book Title

  Cisco Prime Collaboration Assurance Serviceability, 12.1

  Getting Started with Cisco Prime Collaboration Assurance Serviceability

  • PDF - Complete Book (2.04 MB)PDF - This Chapter (1.2 MB) View with Adobe Reader on a variety of devices

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  Updated: December 20, 2017

  Chapter: Getting Started with Cisco Prime Collaboration Assurance Serviceability

  Chapter Contents
  • Introduction to Cisco Prime Collaboration Assurance Serviceability
  • Accessing Cisco Prime Collaboration Assurance Serviceability
  • User Interface
  • Dashboard

  Getting Started with Cisco Prime Collaboration Assurance Serviceability

  This document provides information on Cisco Prime Collaboration Assurance Serviceability for 12.1 release.

  • Introduction to Cisco Prime Collaboration Assurance Serviceability
  • Accessing Cisco Prime Collaboration Assurance Serviceability
  • User Interface
  • Dashboard

  Introduction to Cisco Prime Collaboration Assurance Serviceability

  Cisco Prime Collaboration Assurance Serviceability User Interface in 12.1 is an addition to the Command Line Interface (CLI) used in 11.x Cisco Prime Collaboration Assurance.

  Serviceability User Interface helps you perform the following:

  • Start/stop the process
  • View the process status
  • Perform software update
  • Restore backed up data
  • Enable Root Access
  • Check system information
  • View system history log
  • Data Migration Assistant
  • Change system parameters like IP address, DNS, and so on.
  • Reset globaladmin password
  • Reboot

  Serviceability User Interface runs on the jetty web server.

  Accessing Cisco Prime Collaboration Assurance Serviceability

  Ensure to configure your web browser to enable/allow pop-up blocker for Cisco Prime Collaboration Assurance IP address before launching Cisco Prime Collaboration Assurance Serviceability. The Allow pop-up window/blocker for Cisco Prime Collaboration Assurance must be configured for all the supported web browsers.

  Logging on to Cisco Prime Collaboration Assurance Serviceability provides access to all the menus.

  The below note must be performed during the first login after fresh installation.

  First invocation of Cisco Prime Collaboration Assurance Serviceability requires you to change the default globaladmin password. To login, enter the username as globaladmin with default password Cisco123!. For more information, see the section on "Log in to Cisco Prime Collaboration Assurance", chapter "Get Started after New Installation" in the topic "New Installation" in "Cisco Prime Collaboration Assurance and Analytics Install and Upgrade User Guide".

  User Interface

  Cisco Prime Collaboration Assurance Serviceability gives you a simplified user experience. The left pane displays vertical expandable Navigation tab, Index tab, Favorites tab, and Search menu fields.

  To launch Cisco Prime Collaboration Assurance, the default password is Cisco123! . You have to change the default password during the first login after a fresh installation. For detailed steps, see Cisco Prime Collaboration Assurance Serviceability User Guide.

  

  Click the Navigation icon () on the Cisco Prime Collaboration Assurance Serviceability page to view a list of dashlets. You can click the pin icon at the top left to hide or display the left pane.

  The following table describes the Cisco Prime Collaboration Assurance Serviceability dashboard.

  Allows you to view all the processes along with their status and System Update History. You can Start and Stop all the processes.

  Software Update (Maintenance > Software Update)

  Allows you to install a software bundle. This can be either a patch or an upgrade bundle.

  Backup (Maintenance > Backup)

  Allows you to take data backup for both Assurance and Analytics from the user interface.

  Restore (Maintenance > Restore)

  Allows you to restore the backup data for both Assurance and Analytics from the user interface.

  Root Access (Root Access)

  Allows you to configure root access.

  System Update Log (System History > System Update Log)

  Allows you to view the system update log.

  Backup/Restore Log (System History > Backup/Restore Log)

  Allows you to view the backup and restore log.

  Update System Parameters (System Parameters > Update System Parameters)

  Allows you to update system parameters.

  Show System Information (Show System Information)

  Allows you to view system related information in a quick view.

  Reset Password (Reset Password)

  Allows you to reset the Cisco Prime Collaboration Assurance Serviceability globaladmin password.

  Allows you to perform DMA Restore.

  Allows you to Reboot.

  Dashboard

  Choose Dashboard to view the following:

  1. The header "Cisco Prime Collaboration Assurance" provides information on Version, License Type, and OVA Type. Click on the cross launch Click here to open PC Assurance to navigate between Cisco Prime Collaboration Assurance and Cisco Prime Collaboration Assurance Serviceability.
  2. Process Status: You can view the Cisco Prime Collaboration Assurance Serviceability processes that are running on the server. You can start or stop the processes apart from viewing the server. The table displays the following information:
     1. Process Name: Name of the process.
     2. Pid: Process ID.
     3. Status: Status of the processes, either Running or Stopped.
     4. Elapsed: Duration for which the process has been running.
     5. Description: Description of the process.

     You cannot start or stop an individual process. You can either Start or Stop all processes.

     1. Start All Process button appears only when all processes are stopped.
     2. Stop All Process button appears when all/some processes are running.

     The View Process Status Detail link appears only when the processes is being started or stopped.

     The process status dashboard automatically refreshes every 6 seconds.

     1. Software: Provides a list of installed software.
     2. Installed Date: Displays the date of installation.
     3. Description: Description of the installed software package.