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I did not receive an order confirmation email. Did my order go through?
Check for charges from your payment method and contact customer care for further assistance.
Can I pick up my order in phases?
Yes, when you arrive at the store to pickup your order, talk to the store about what product you need first. Please note the 14 days of free storage applies to all product on the order from the date they are available for pickup.
How long will a store hold my order?
14 business days once you have been notified your order is ready for pickup.
I need my order delivered onto my driveway or into my garage, what options do I have?
Work with an associate in store to discuss service offerings.
How do I modify or cancel my order?
If you placed your order in-store, please contact the store where the order was placed. If you placed your order on our website, contact Customer Care via the form or numbers listed below.
I saw a product displayed in my local store, can I order it?
Yes, you will need the product name or SKU# to place the order which can be found on a tag on or near the product. You can also visit https://www.flooranddecor.com from your mobile device in-store to scan the bar code. Simply select the "SCAN" & barcode icon on the right of the search bar to activate the scanner.
Do you ship to foreign countries?
Our Export Service team will help ship product to the freight forwarder of your choice. Learn more.
How do I apply for Tax Exempt Status?
Send us a PDF copy of your state tax form to CustomerCare@flooranddecor.com for processing by our tax department.
I have been approved for a Floor & Decor Credit Card but do not have my physical card, can I place an online purchase without it?
Customers can go in-store and work with an associate to purchase product with their Floor & Decor Credit Account pending receipt of a physical card.
How do I get information on my Pro Premier account updated?
Visit your local Pro desk, emailprocare@flooranddecor.comor call 1-800-631-0958 and choose option 1.
I have recently enrolled in the Pro Premier Rewards program, can I have previous purchases applied to my account for points?
Points can only be added on for transactions that were purchased the 1st day of the previous month of sign up. Visit local Pro desk, call pro line 1-800-631-0958 opt. 1, email procare@flooranddecor.com for more information.
